We hope this detailed policy helps clarify the return and refund process for @The Loft. If you have any further questions or need assistance, please don't hesitate to reach out to us.
  1. Returns Policy: At @The Loft, we want you to be completely satisfied with your purchase. Unless otherwise stated, all products come with a 14-day money-back satisfaction guarantee from the delivery date.
  2. Return Process: To initiate a return, customers must submit a return request through our official website within 14 days of receiving the delivery. You can do this by visiting our homepage and clicking on the 'Submit Return Request' link.
  3. Transport Charges: @The Loft covers transport charges for returns under the 14-day guarantee for items delivered by @The Loft or our authorized delivery partners. Please note that original delivery fees are non-refundable
  4. Timely Returns: To ensure a smooth return process, please have your item ready for collection by our transporters within three days after the 14-day guarantee period expires. Failure to meet this deadline may result in the item being ineligible for a refund.
  5. Packaging and Condition: Returned items must be in their original packaging and in like-new condition. It's crucial to package the item adequately to prevent any damage during transit. Our transporters do not provide packaging services, so please ensure your item is securely packaged before collection.
  6. Surcharge Policy: Items returned without their original packaging materials may be subject to reasonable surcharges of up to 15% of the purchase price. This is to cover any additional handling or repackaging costs.
  7. Inspection and Handling Fees: @The Loft reserves the right to apply reasonable surcharges or handling fees for returned items that are missing components or not in good condition. These fees will be communicated to you before processing the refund.
  8. Refund Process: Refunds typically take up to 14 days from the date we receive the returned goods and verify they meet the refund criteria. If there are any deductions or surcharges, we will discuss and agree on the final refund amount with you before processing the refund.
  9. Payment Methods: For purchases made with a credit card, refunds will be issued via payment reversal.